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Verizon Says Northern Virginia 9-1-1 Outages Fixed (7/5/12)
Verizon is making progress in restoring services to wireline and wireless customers affected by the June 29 storm that cut a swath from Virginia to New Jersey.
Verizon on July 2 resolved the remaining issues that affected calling to northern Virginia 9-1-1 centers in Fairfax and Prince William counties, and Manassas and Manassas Park, and all centers are fully operational, a company statement said.
"Verizon recognizes the critical public-safety nature of 9-1-1 services, and we regret that some customers may have been without access to 9-1-1 this past weekend," said Mike Daigle, Verizon vice president of engineering. "Our 9-1-1 network is designed so that there is no one single point of failure anywhere in the network that can interrupt 9-1-1 service.
“Unfortunately, the nature and severity of this particular storm damaged multiple Verizon facilities inside and outside of offices in the affected area, and that's what led to the weekend's 9-1-1 issues. We will thoroughly examine these issues to determine whether any design deficiencies exist, and we will take corrective action if any are found.”
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