Illinois City Rolls Out 9-1-1 Pre-Arrival Training for Dispatchers (8/8/12)
The city of Berwyn’s (Ill.) emergency communications center is now using training and protocols from PowerPhone to provide emergency medical dispatch services to 9-1-1 callers.
At the National Night Out, a yearly city event, the city of Berwyn’s Emergency Communications Center officially rolled out its Emergency Medical Dispatch program to the public. The program will provide medical information and pre-arrival instructions to 9-1-1 callers. All emergency communications personnel underwent months of training and preparation to obtain certification as Emergency Medical Dispatchers through PowerPhone, a Connecticut-based company specializing in training and technology for 9-1-1 dispatchers.
The city will also use PowerPhone’s Total Response computer aided call handling (CACH) system, as well as corresponding compact card-set tablets. PowerPhone’s protocols were approved by Loyola Hospital and the Illinois Department of Public Health and will allow Berwyn’s telecommunicators to efficiently determine the nature and severity of any 9-1-1 call, dispatch appropriate resources and provide pre-arrival instructions to the caller prior to help arriving.
“We are very excited to attend Berwyn Night Out and help announce a revolutionary system that will make the city of Berwyn safer,” said Chris Salafia, PowerPhone’s president and CEO. “It was a great evening to tell the community of Berwyn that they will be getting the most consistent, comprehensive and highest standard of care when they call 9-1-1.”
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