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San Antonio Selects Intrado for Mobile Emergency Communications (8/8/12)
Intrado entered into an agreement with the Bexar Metro 9-1-1 Network District in San Antonio, Texas, for the Intrado THOR Shield program. The agreement provides the district with multiagency access to THOR Shield, Intrado’s mobile 9-1-1 emergency communications program.
The program provides the agencies with on-demand operational continuity, tailored to meet their specific call-taking, mapping, dispatch and radio communications needs. The heart of the program is a two-story, 40-ton, 80-foot-long vehicle equipped with next-generation 9-1-1 technology that can be rapidly deployed in support of planned and unplanned events.
“We looked at several options to ensure the continuity of our 9-1-1 operation during large-scale emergency events,” said Bill Buchholtz, executive director, Bexar Metro 9-1-1 Network District. “We considered a fixed back-up facility, but the expense and timing of building, staffing and sustaining such a facility is a challenge; THOR Shield is an excellent adjunct to our existing fixed back-up capability.”
In March, Bexar Metro partnered with Intrado to perform a multiagency, live field trial to demonstrate the extensive THOR Shield emergency communications processes, people and technologies. Police, fire and EMS agencies independently participated in the field exercise. During the field test, all live 9-1-1 calls terminating in the participating entities’ communications centers were seamlessly rerouted to the mobile unit and processed by the same personnel with virtually no change to their operating processes or procedures.
“With the THOR Shield program, we get the capability we need, quickly and cost-effectively, should we ever have to augment or replace our 9-1-1 facilities during a large-scale emergency event,” said Buchholtz. “Adding the THOR Shield program is an important asset to us and will significantly enhance our survivability with increased capacity and flexibility.”
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