AT&T to Offer 9-1-1 Citizen Profile Service to PSAPs Next Month (8/22/12)
AT&T announced the upcoming availability of Smart911, a service that allows residents to create secure, online profiles provided to 9-1-1 dispatchers at the time of an emergency call. AT&T will begin offering the service to 9-1-1 centers across the country next month in collaboration with Rave Mobile Safety.
Residents can record information such as medical conditions, disabilities, special needs, locations of relevant rooms in their houses or apartments, and any other details they think 9-1-1 operators should know to respond to an emergency situation. This information instantly appears on the operator’s screen during an emergency call, and is immediately given to dispatching law enforcement, firefighters or medical personnel responding to the emergency.
Traditional 9-1-1 services provide operators with only the most basic data — phone number and some level of location information — when they receive calls. The new service shortens the time-consuming process of gathering background information. 9-1-1 operators whose centers have purchased Smart911 from AT&T can immediately act upon the data included in callers’ SmartSafety profiles, dispatching law enforcement, firefighters or medical personnel to the scene with important facts already in hand.
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